What happens when the POS and PeopleVine connection stops?

We'll share with you some tips and steps for handling the exception when a POS and PeopleVine connection stops.


You may encounter a time where your members data is not syncing properly to PeopleVine.  This typically happens when either the back of the house is not properly working (Aloha Transaction Gateway is down) or the payment intercept option on the terminals was removed.  This tutorial will help you troubleshoot these issues and get back on track.

Orders Aren't Syncing

Orders sync with PeopleVine every 5 minutes, but are instantly synced when you click one of the payment buttons (Verify, Member Card, House Credits).  If we identify a member on the order, we'll start syncing immediately; however, if we don't identify a member, we will only save the transaction when it's closed.

If you're not seeing orders show up after a longer period of time, there may be something wrong on your BoH machine.  In this case, we recommend you contact your IT support to ensure the Aloha Transaction Gateway (ATG) is running as well as the iber.exe file.  Follow these steps to bring it back up:

  1. Login to the Back of the House (BoH) machine
  2. Go to the start button and then click on run or press the Windows Key and R
  3. Type in services.msc and hit enter
  4. Find the NCR Aloha Transaction Gateway Helper service and right click it to start it.  This will automatically start the NCR Aloha Transaction Gateway service as well. 

As soon as the system is syncing again, all past orders should (depending on version and duration) start syncing to PeopleVine.  In some versions, the member ID or rewards number is lost if the system hasn't synced in a day.  In this case, you will need to manually assign the order to the individual (using Change Person).  At that time, they will be issued their points.

If the orders aren't syncing automatically (this may be due to total volume, storage, etc.), you can still re-sync them from within PeopleVine by going to the Omnivore integration and click next to the location you'd like to sync and then set the dates you'd like to sync. This will the pull back any data into PeopleVine.  Please note the member ID may get lost when this happens.


Payments Aren't Syncing

If you are not seeing the "Please Wait", "Approved" or "Declined" message bars when clicking on the payment button, then you will need to have the PeopleVine/Omnivore integration re-installed on the terminal.  Simply complete the request at https://peoplevine.com/posdown and we'll get it scheduled.

Additional Help Tutorials

Find more ways to grow on PeopleVine.

May Updates Were Focused on Contact-Less Experiences, Membership Updates and Commerce

Check out the latest updates to our platform in May which include Postmates deliveries, local delivery windows, reciprocal club features, POX updates and more!

Posted May 28, 2020

Take Orders with Shipping/Delivery via the Virtual POS in the Control Panel

When using the Virtual POS, you can now set the location to Ship/Deliver this order to walk you through available shipping options.

Posted May 28, 2020

Enable House Account for Your Members to Charge to their House Account

On their CRM profile, you can enable the ability to checkout online by charging it to their house account.

Posted May 28, 2020

Allow a One-Time Transfer of the Membership Owner to Help Centralize Billing

You can allow your members to enroll then transfer the membership to another person, while keeping the billing under the original account.

Posted May 28, 2020

See their Most Purchased Products on their CRM Profile

When viewing a CRM profile, you can now see their most frequently purchased items.

Posted May 27, 2020

Issuing or Selling Vouchers to Enable a Digital Tracking System

With Vouchers, you can distribute one-time passes that enable someone to visit, experience or obtain.

Posted May 26, 2020

PeopleVine POX App for Managing Your Members and Guest Check-In to Track Visits

Looking for a powerful way to track your members and build member profiles along with their guests, then look into setting up the PeopleVine POX app.

Posted May 25, 2020

Authenticate Your Facebook Pages with PeopleVine

See how to connect your Facebook pages with PeopleVine to auto post on social.

Posted May 22, 2020

Skip the Password for Quicker Checkout

Don't feel like requiring your people to setup a password, no worries, you can bypass the password while requiring them to get a magic link the next time they come back.

Posted May 22, 2020

Enable Your Reciprocal Clubs to Allow Their Members to Become a Temporary Member of Yours

You can enable your reciprocal clubs to share a digital membership card and online access for their members to access your experiences. Of course with permissions and approvals.

Posted May 22, 2020

Added New Features to Sevenrooms Integration

You can import POS data from your integration with Sevenrooms directly to PeopleVine orders.

Posted May 20, 2020

Now Leverage Dynamic Data Fields when Presenting Options on a Form

Are you setting up a form where you want people to select a specific business in the directory, a membership level, an upcoming event or other dynamic data, then you'll love this new feature.

Posted May 16, 2020

Setup a Membership Sign up Landing Page so Members Can Select a Plan

You can setup a landing page that will breakdown the various membership programs you offer by category.

Posted May 15, 2020

Membership Scanning is Getting an Upgrade

We have several different ways to check-in and validate a member, we are now adding a new feature to display the member as you scan them in.

Posted May 15, 2020

Setup a Member Directory so Members Can Find Members by Interest or Other Topics to Connect

You can setup a member directory to allow other members to engage with each other by interests or other topics.

Posted May 14, 2020

© PeopleVine 2020. Powered by PeopleVine. Terms of use | Privacy & cookies